After the transformation from silo-based organization to networked
organization, the next challenge is to manage mostly automated
business process, services and application components. Attracting
and retaining skilled resources to maintain and enhance the
technologically advanced business components adds to the challenge.
Outsourcing Business Process Management to InfoTech can help
Corporates to meet these challenges, so that Corporates can focus on
the strategic business initiatives they need, to achieve their
business goals.
InfoTech’s Business process Management services involves:
- Process Control
- Application Components/Services Maintenance
- Process Change Management
- Continuous Process improvement
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Process Control
Quality control team will study the Quality check process,
regulatory compliance and control mechanisms that are identified and
documented during the Business transformation phase and identify the
relevant checkpoints for the work package process steps. For each
checkpoint a detailed verification process and performance metrics
data collection process will be established and followed. The
performance metrics will be collected and reviewed on a periodic
basis as specified in the service contract. The performance metrics
data will also be used as the basis for the continuous process
improvements.
Application Components/Services Maintenance
All the application components/services implemented during the
application transformation phase will be maintained for bug fixing,
performance improvement, and enhancements.
Process Change Management
During post implementation stage, process change may be required due
to dynamic business needs and continuous process improvement. Each
change implementation involves:
- Impact Analysis
- Process redefinition
- Resource training
- Review and revise control mechanisms
- Pilot run and changed process refinement
- Change implementation
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Continuous Process improvement
Performance metrics data provided by the quality control team, and
the improvements suggested by the customer’s beneficiaries and the
Infotech Business Process Management team will be reviewed on a
periodic basis by the Project control board and the improvements
required shall be planned and budgeted. The improvements may be in
terms of hardware upgrades, software enhancements, bringing in new
technology, Process change within the work package, integration and
combination of work packages etc.
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