Infotech’s EAI Solution
Effective Enterprise Application Integration requires a combination of business (eg. ERP/CRM) and technical (eg. Smallworld GIS) expertise. Infotech consultants have proven industry knowledge to transform business processes into technical solutions. We understand design considerations and business processes, and are experienced with integration strategies. Infotech’s approach to EAI speeds application integration, promises to provide you with reduced application development costs, reduced maintenance costs and increased customer satisfaction.

Some examples of Infotech's expertise in integrating various enterprise applications with the GIS systems -

Billing Systems: TIMS (Telephone Inventory Management System)

Integration Details
All the customer details and their billing information used is captured using the above billing system. The GIS system shares the end-to-end network information and connectivity details along with telephone numbers.

Marketing System
Developed on top of Oracle to store marketing information like leads and contact details, and details of prospective and existing customers.

IVRS System
For customers with an Oracle-based IVRS (Interactive Voice Recording System.)

Integration Details
The details of faulty telephone numbers are updated using the connectivity information stored in GIS system, and used to populate a field in your IVRS system.

Fault System: FRS Fault Repair System

Integration Details
All the fault complaints are logged in the FRS, while network and connectivity details are stored in the GIS.